I’ve spoken before about the importance of using a live chat on your website, as with anything that works well Facebook is usually not long to adopt something!
Facebook Live chat is now available (beta), here’s how to install it.
Step 1: Go to the settings of your Facebook page
Step 2: click on Messenger platform
Step 3: Scroll down until you see the customer chat plug-in
Step 4: Click on the plug-in setup button
Step 5: Customise your greeting
Step 6: Customise the colours and how you want the response time to display
I’ve changed the colours here to match my website.
Step 7: Add in the domains where you are going to display your chat plug in and then copy the code
Step 8: Place the code directly after the opening <body> tag on each page where you want the plug-in to appear
And voilà, you now have a live chat facility on your website which links directly into your Facebook page.
I fully accept the you may not have access to your website to do this, but setting up the widget beforehand, then copying and sending the code to your designer should be quite a simple process.
Further customisation of the Customer chat facility can be made, further details are in the developers section of Facebook.
Let me know how you get on