Category Archives: adwords posts

Dental marketing blog posts categorised as adwords

Google Adwords PPC for Dentists

Quite a few clients come to me already running Google adwords campaigns, my questions to them are always the same:

  1. How many appointment requests have you had as a result.
  2. How many phone calls have you had as a result?
  3. How many free consultations have you had as a result?
  4. Which geographical location close to you is working best and therefore have you optimised for this location?
  5. Have you integrated your adwords into your Google analytics so you can track what these people do on your website?

Guess what the usual answer is to all of these questions above!

By optimising your account you can ensure you spend a minimum amount of money, in other words getting the maximum amount of clicks to your website for the same budget.

It’s also possible to optimise the campaign for ‘conversions’*, rather than clicks…

If you allocate certain events on your website and define them as a ‘conversion’, for example clicking a phone button or clicking a button to request an appointment these events can be tracked… You can then let Google know how much you are prepared to pay per event and ensure you get the maximum bang for every pound spent.

This is a little bit technical to set up, which I guess is why many practices don’t bother, but it is incredibly easy to spend money on Google… It’s a whole different thing to make money, and that’s what this video is dedicated to…

The video has a total runtime of just under 15 min, I look at creating events on your website such as the phone call or download, tracking these in analytics and then integrating them into Google ad words to ensure you get the maximum number of conversions for the minimum ad spend.

Let me know what you think…

*a conversion in this instance is defined as someone taking a specified action on your website, this could be a phone call, appointment request, downloading or requesting a free consultation.

How to track and monitor Google adwords so that you spend less!

downloadI am very often confronted by dental practices in a daze as to how much they are spending on Pay per Click (PPC) campaigns on both Google and Facebook, common questions include:

  • How can I spend less?
  • How do I know if what I’m spending is the right amount?
  • How do I know if it is worth spending anything at all?

I’m the first to admit that I am not a PPC specialist, if practices want complex campaigns then I will refer them on, however, what I am particularly interested in is monitoring and tracking everything that happens online. This is one of the reasons I love online marketing, it becomes far more trackable which means it can be far more focused.

This information about PPC is going to be spread over two blog posts, each of these posts will give you something specific to do, if you take action you will find that you can begin to spend less on this most costly of pursuits!

The Golden Rule of PPC

The golden rule of spending less on PPC is tracking. The next golden rule, after you have dealt with tracking is tracking. Once you finally have tracking in place, you can then move on to tracking even more. Get the picture?

In other words, I track… and I do that in three specific ways:

  • Source
  • Medium
  • Campaign

The first assumption I need to make is that you have a Google analytics account created on your website, this will show you where people have come from, what they have done and how long they spend on the site. Google analytics is a vital factor in tracking your PPC. If you don’t have Google analytics on your website you need to do that now.

Tracking PPC Source

Your PPC source will be Facebook, Google, Bing and the like. If you track the source of your campaign you will be able to see in Google analytics which one of these sources is working best, you will be able to see if Facebook, Google or Bing are sending traffic, what they do and how long they spend on the site.

Tracking the source is very simple, simply add ?utm_source=Facebook to the end of your web address when either Facebook or Google asks you which webpage you want to direct traffic to e.g. I will come onto where this will appear in Google analytics later.

Tracking PPC Medium

Clearly, people may visit your website from Facebook in a variety of ways, they may have just clicked on a link that someone put their, or visited your website via your Facebook page. In order to track the PPC element of a Facebook visit, you need to add ?utm_medium=PPC to the end of your website address.

We are now tracking two elements, the source of the web visitor and the medium, so your web address that your place in your advert will now look like this

Tracking the campaign

We now know that someone visited your website from Facebook, via a PPC advert… But which campaign? Adding additional information in the format above helps us as follows.

Simply continue with the tracking code by adding &utm_campaign=Implants Your web address will now look like

In the example above we are allocating the source as Facebook, the medium as PPC and a campaign as implants.

If we were to run a similar PPC campaign for dental implants on Google we would simply alter the code as follows:

And if we were to continue our dental implants PPC campaign onto Bing we would use the following web address for our Bing advert:

Some practical examples

Let’s say you wanted to run a PPC campaign on Facebook and Google for orthodontics, you give the same budget to each of the campaigns, you now want to know which one is most effective.

You would create your adverts on Facebook and Google, in the section that asks you for the web address that you wish to direct visitors to you would type the following:

  • Facebook –
  • Google –

As you can see from the tracking code added to the website, the medium and campaign have remained the same (it is a PPC project and it is falling within your orthodontics campaign), the only thing that we have changed is the source.

Tracking in Google analytics

Now we move over to your Google analytics to see what is happening. If you open your Google analytics account and look at Acquisition > Source/medium you will now see the following appear.
Screenshot 2016-03-07 16.14.11

As you can see, we can now clearly tell the source and medium of the people have visited the website. Facebook/PPC and Adwords/PPC (Google) are now clearly visible.

Tracking campaigns.

Tracking the individual source is important, but so is tracking the overall campaign. Let’s say you are offering free consultations for orthodontics, facial aesthetics and dental implants, you may want to know which of these campaigns (regardless of where they have come from) is working best.

If you visit the campaigns section in Google analytics, this will now also be visible.

Campaign management in Google analytics

All Google analytics is doing is filtering by the various tags you have ended to the end of the website address.

It makes for a very simple way of tracking these campaigns.

Other uses for tracking

You may decide that you are going to use a new piece of social media software called “BORG”, You are going to be using the software to post links to your website in various social media accountsIf and you want to know if the software is doing its job and sending people to your website.

You’re going to be posting to Twitter and Facebook using the software and running two campaigns, one on facial aesthetics and another on orthodontics.

You would set up the tracking as follows:

First campaign on Facial aesthetics

  1. ?utm_source=Facebook&utm_medium=BORG&utm_campaign=facial
  2. ?utm_source=Twitter&utm_medium=BORG&utm_campaign=facial

Second campaign on orthodontics

  1. ?utm_source=Facebook&utm_medium=BORG&utm_campaign=ortho
  2. ?utm_source=Twitter&utm_medium=BORG&utm_campaign=ortho

You can now track overall how successful the software is by looking at the medium in your analytics ~ BORG, you can track whether Facebook or Twitter are working better for each campaign and you can see which campaign works best, either facial aesthetics or orthodontics.

It does take a little bit of time to get to grips with using this, many of the PPC platforms now include easy ways of tracking, for me, using the above technique forms an easy way of simply adding a little line of code to the end of your web address and it’s all done for you.

In the next blog post we will take a deeper look at analytics and how you can work out if people from each of these sources, mediums or campaigns has actually taken action on your website, watch out for that blog post soon.

Are you using tracking? If so, which technique you prefer?


Managing a pay per click (PPC) Google Adwords campaign for dental practices

In this blog post I will highlight some of the common mistakes I see with Dental Pay per Click (PPC) campaigns and go through some simple quick fixes to get a better response and return.

What is a PPC campaign?

Very simply, in a Google search there are 2 sets of results. The natural results and the paid results. The paid results are either at the top in a beige box, down the right hand side or both, and have the heading ‘sponsored links’ – these are the results of people paying for a PPC campaign

To me there are 2 main ways of using these sponsored links, either to increase your brand awareness or to initiate an activity. Now remember, each time someone clicks on your ad you will pay – so if you are anything like me, you don’t have the budget to spend on JUST increasing brand awareness without a definite action to follow… do you?

The problem is that many of the ads I see just increase brand awareness, that is, they do not initiate an activity in any way. A typical example of this is when you click on a sponsored link it just takes you to the home page of a website…and there the actions stops…

A far better way to use PPC ads is to drive people to your website and prime them for an activity within the ad.

So in your advert, mention ‘call us about XYZ’… then send them to a page that answers the specific problems that they were searching for and make sure your phone number is big and prominent. Or, mention in your advert ‘have an email consult about XYZ’… then send them to a page that answers the specific problems that they were searching for and make sure your email address is big and prominent. Or, mention in your ad ‘download your free guide about XYZ’…then send them to a page that answers the specific problems that they were searching for and make sure your free download form is big and prominent.

Always, always, always send the visitor to a relevant page in your website that has a strong call to action. If, after clicking on your Google advert, a visitors needs to spend more time on your site looking for what they want, and then even more time finding out how to contact you then you increase the chance of loosing that visitor and wasting your online ad budget.

Think of your ad a step in the patient journey that starts with a search online…

  1. They realise they have a dental problem
  2. They do a search online
  3. They see your ad and click on it
  4. They visit your website
  5. They call/email the practice
  6. They come in to see you
  7. You welcome them and amaze them with your service
  8. They sign up for treatment
  9. They have treatment
  10. You WOW them with your after care
Each part needs to flow smoothly with no resistance, there should be a smooth flow from the moment the patient identifies their problem and does the online search to being on your dental practice website, your ad needs to be relevant to their problem and most importantly so does the page you send them to.
Look at this search for ‘dentist in london’ and look at all the sponsored links… so many of them are not relevant to that search term, there are links for invisalign, cosmetics & veneers, if a patient searches for ‘dentist in london’ then give them what they want… a dentist in london!… the patient journey has a hiccup with these practices the second the ad is shown…

So, how have you made PPC campaigns work for you?